The House of Marley is committed to the supply of consumer products that fully meet our customers’ requirements first time, on time, every time.
The House of Marley continuously strives to improve the quality of its products and service, and this will be delivered through a system of quality management affecting all aspects of the operation, meeting the requirements of the ISO 9001: 2008 Quality Standard as well as the European Directive on Medical Devices 93/42/EEC and ISO 13485: 2003 Standard.
Achievement of the policy is through training and ongoing assessment, and is the collective responsibility of all employees of The House of Marley. The policy is reviewed annually to ensure it remains relevant.
The objectives for the Quality Management System will be established and reviewed regularly as part of a Management Review process and are designed to meet the overall business objectives of The House of Marley and maintain the effectiveness in meeting all regulatory and customer requirements. To achieve these objectives the Quality Management System will be subject to continuous improvement to maximise its’ effectiveness.
Our designers and engineers are an integral part of the project team that oversee each new product launch. We expect to deliver our best quality in everything we sell, ensuring the construction is both durable, practical and safe to use.
In China our own team of local engineers visit these factories and conduct regular audits as well as inspections of products before they are allowed to leave the factory.
Your feedback through our social media and customer services calls is regularly reviewed to see where these needs may not be fully met and improvements sought to address any concerns.