Privacy Policy

Fair Processing Notice for Online Customers of FKA Brands Ltd

Fair Processing Notice
FKA Brands Ltd, Somerhill Business Park, Five Oak Green Rd, Tonbridge TN11 0GP, will use the personal data that we collect from you for the following purposes:

Contact Details
We need your contact details to allow us to fulfil your order and provide post-sales customer service. To these ends, we will pass your details on to our close business partner organisations who provide key services supporting us. Our legal basis for the processing of contact details is to fulfil our contract to you.

Email address & phone number
If you have agreed to receiving marketing from us, we'll send you the occasional email/sms regarding House of Marley. We require your consent to use your personal data for marketing purposes. If you have given us consent to send electronic marketing materials, you may unsubscribe at any time and your name will be withdrawn from our marketing list. Our legal basis for the processing of your email address and phone number is your consent.

How to stop receiving marketing from House of Marley
You can control the marketing communications you receive from us through the Contact Preferences section of your House of Marley account. You also have the following options:

  • Emails: You can click on the 'unsubscribe' link in any marketing email you receive, and this will unsubscribe you from email communication.
  • SMS Text Messages: You can text 'stop' to the number provided within the communication and this will unsubscribe you from SMS communication.
  • Any method of marketing: You can contact our Customer Service team. Once you do this, we will update our records to ensure that you don't receive further marketing messages.

If you tell us you don't want to receive marketing messages it may take a few days for all our systems to be updated, so we would ask for your patience as you might get messages from us while we process your request.

Please note that opting out of marketing messages will not stop service communications such as order updates, or where you have asked for a specific 'back in stock' notification.

Your rights
Your rights according to the General Data Protection Regulation are as follows:
The right to be informed
The right to access
The right to rectification
The right to erasure (except where we are prohibited from doing so by law)
The right to restrict processing
The right to data portability
The right to object
Rights in relation to automated decision making & profiling

Your rights under the GDPR will be fully supported by FKA Brands Ltd whilst complying with all legal obligations. Information about those rights can be found at as well as a number of online resources. Specifically, your data is not subjected to any automated decision making.

If you have any concerns about the accuracy or use of the data you should in the first instance contact our Data Protection Officer to discuss and address your concerns. Contact details are on this website and order paperwork you might have received from us. If unsatisfied you are entitled to complain to the Information Commissioner’s Office via .

Data Transfers Outside of the UK / EU
Your data may be held on servers which are physically located in the US. Your privacy is maintained by safeguards provided by contractual arrangements and by the Privacy Shield agreement between the EU and US Administrators.

FKA Brands Ltd processes personal data

What is Personal Data?
Personal Data is defined as ‘any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”

Why does FKA Brands Ltd need to collect and store personal data?
In order for us to provide you with a service to supply goods, we need to collect personal data for correspondence purposes. In any event, we are committed to ensuring that the information we collect and use is appropriate for this purpose and does not constitute an invasion of your privacy.

We may pass your personal data on to our close business partner organisations in the course of dealing with you. Our contractors are obliged to keep your details securely, and use them only to fulfil the service they provide on our behalf. Once your service need has been satisfied, we will dispose of the details in line with FKA Brands Ltd’s procedures.

How FKA Brands Ltd uses your information
FKA Brands Ltd will process - that means collect, store and use - the information you provide in a manner that is compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavour to keep your information accurate and up to date and not keep it longer than is necessary. In some instances, the law sets the length of time information has to be kept, but in most cases FKA Brands Ltd will use its discretion to ensure that we don’t keep records outside of our normal business requirements.

We don’t use this account data or order history data for automated profiling. Our aim is not to be intrusive and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure.

Using your personal data
We will use the information you provide for the following purposes:

The provision of goods, to provide post-sales customer service and for marketing if you have opted into our marketing list.

If you have any questions about privacy or data storage, please write to us at:
House of Marley,
FKA Brands Ltd,
Somerhill Business Park,
Five Oak Green Road
TN11 0GP

or email us at:

or telephone us on: (0) 1732 354828


List of cookies we collect

The table below lists the cookies we collect and what information they store.

Cookie name

What it does


The association with your shopping cart.


Stores the category info on the page, that allows to display pages more quickly.


The item that you have in the Compare Products list.


Your preferred currency


An encrypted version of your customer ID with the store.


An indicator if you are currently logged into the store.


An encrypted version of the customer group you belong to.


Stores the customer segment ID


A flag, which indicates whether caching is disabled or not.


Your session ID on the server.


Allows guests to edit their orders.


The last category you visited.


The most recent product you have viewed.


Indicates whether a new message has been received.


Indicates whether it is allowed to use cache.


A link to information about your cart and viewing history if you have asked the site.


The ID of any polls you have recently voted in.


Information on what polls you have voted on.


The items that you have recently compared.


Information on products you have recently emailed to friends.


The store view or language you have selected.


Indicates whether a customer allowed to use cookies.


The products you have recently viewed.


An encrypted list of products added to your Wishlist.


The number of items in your Wishlist.


Our refer-a-friend programme is managed by Mention Me who will process your data and send you referral service emails. For more info and your privacy rights please click here.

Use Of Cookies
A cookie is a small text file that is placed on your device containing information about your use of a website.
We use cookies on our website as part of giving visitors the best possible experience. By continuing to visit this site you are agreeing to the use of cookies and similar technologies for the purposes described in this policy.
Cookies are used to store data on your device to manage your shopping basket, also meaning that the basket contents are kept between visits. A number of cookies are used to record technical information necessary for our web servers to work properly. No personally identifiable information in stored in these cookies.

Google Analytics
These cookies are used to store information, such as what time your current visit occurred, whether you have been to the site before, and what site referred you to the web page. These cookies contain no personally identifiable information but they will use your computer’s IP address to know from where in the world you are accessing the Internet.

Google stores the information collected by these cookies on servers in the United States. Google may transfer this information to third-parties where required to do so by law, or where such third-parties process the information on Google’s behalf.

In order to provide website visitors with more choice on how data is collected by Google Analytics, Google has developed the Google Analytics Opt-out Browser Add-on. The add-on communicates with the Google Analytics JavaScript (ga.js) to stop data being sent to Google Analytics.

The Google Analytics Opt-out Browser Add-on does not affect usage of the website in any other way. A link to further information on the Google Analytics Opt-out Browser Add-on is provided below for your convenience.

For more information on the usage of cookies by Google Analytics please see the Google website. A link to the privacy advice for this product is provided below for your convenience.

We use cookies to improve the relevancy of ads on Google and other websites; this is called remarketing and can be opted out of through Google’s Ad Settings.

If you would like to restrict the use of cookies you can control this in your Internet browser. Links to advice on how to do this for the most popular Internet browsers are provided below for convenience and will be available for the Internet browser of your choice either online or via the software help (normally available via key F1).

Internet Explorer

Google Chrome

Mozilla Firefox

Apple Safari